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OverviewData mapAdditional SignalsConciergeAttemptsRecommendationsIntegration

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OverviewData mapAdditional SignalsConciergeAttemptsRecommendationsIntegration

Additional Signals

What the Overview could chart as more of your store is connected.

Signals Lasso can track beyond declines

Beyond who said no, each attempt carries the card network, funding type, order value, timing and what the shopper did next. These panels use sample figures to show what can be collected and charted as more of your store is connected. The Overview page shows the figures computed from your orders.

Repeat decliners
Sample data
14%
Shoppers declined more than once in 30 days
Cards tried per recovered order
Sample data
1.6
Before the sale went through
Median time to recover
Sample data
2h 40m
From the first decline to paid
Cross-border declines
Sample data
7.8%
Versus 5.9% for domestic cards
By card network
Sample data
How each network's cards perform at your checkout.
  • Visa9.4% decline rate

    52% of attempts

  • Mastercard8.3% decline rate

    31% of attempts

  • American Express5.7% decline rate

    11% of attempts

  • Discover7.0% decline rate

    6% of attempts

By card type
Sample data
Decline rate by funding source.
  • Credit6.1%
  • Debit9.8%

    Insufficient funds is the top reason

  • Prepaid8.5%
When declines happen
Sample data
Share of the week's declines by day and time of day.
12–4a4–8a8–12p12–4p4–8p8–12a
Mon
Tue
Wed
Thu
Fri
Sat
Sun

Declines cluster on weekend evenings, which is when follow-ups and pay-later links matter most.

By order value
Sample data
Decline rate as the basket gets bigger.
  • Under $504.6%
  • $50 – $1006.5%
  • $100 – $2509.2%
  • Over $25011.3%

    Large baskets get the most bank scrutiny

What won the sale back
Sample data
Recovered revenue by the next step the shopper took.
  • Fix a typo (security code, expiry)$4,820

    71% of offers accepted

  • Different payment method$3,460

    58% accepted

  • Pay-later link$2,130

    33% accepted, opt-in only

  • Verify with the bank$1,490

    64% accepted

Objections the concierge handled
Sample data
Why shoppers hesitated, and how often it ended in a sale.
  • Price over budget132 chats

    46% ended in a sale

  • Shipping cost or speed90 chats

    52% ended in a sale

  • Size or item sold out73 chats

    61% ended in a sale

  • Promo code did not apply49 chats

    67% ended in a sale