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OverviewData mapAdditional SignalsConciergeAttemptsRecommendationsIntegration

Overview

Declines, rescues, and recovery for your store.

Last 7 daysLast 30 days
All test dataSynthetic demoStripe sandboxVisa Acceptance sandbox

Test data only. Visa Acceptance and Stripe sandbox results simulate gateway behavior. Synthetic distributions are illustrative.

Summary

Declines cost you $4,879 this period. Lasso confirmed $1,267 recovered and estimates $4,107 more is recoverable. Top decline driver: insufficient funds or limit.

Auto-generated
Lost to declines
$4,87991 declined payments on orders still unpaid
Confirmed recovered
$1,26716 orders paid after a decline
Recoverableest.
$4,107Still-unpaid orders whose latest decline is retryable
Decline rate
58.0%91 of 157 attempts declined
Retry fees avoidedest.
$00 retries blocked by policy
Who said no
Diagnosed declines by the party that caused them.
Declines by who declined them
SourceCountAmount (minor units)
Customer's bank59521400
Data entry11104800
Authentication755900
Your filter783100
Processing759300
Approval rate
First attempts vs. counting recovered orders as approved.
Approval rate comparison
MeasureRate
Approved on first try42.0%
Approved incl. recoveries55.5%

50 of 119 orders approved on the first try.

Declines by category
What the card networks will let you do about each group.

Visa cards

  • Visa category 2 — issuer cannot approve now27 · $2,403.00

    Next step: Retry later, within limits

  • Visa category 4 — generic decline17 · $1,923.00

    Next step: Unclear reason — offer alternatives

  • Visa category 3 — data quality issue9 · $709.00

    Next step: Fix the card details, then retry

Top decline reasons
Select a reason to browse the matching attempts.
ReasonCountAmountRetry allowedTop remedyAcceptance
Insufficient funds / limitINSUFFICIENT_FUNDS_OR_LIMIT42$3,631.00YesTry another payment method36%
Generic issuer declineGENERIC_ISSUER_DECLINE9$811.00Yes
Best time to follow up
When retries of each decline type have historically recovered.

Learned from your store's data (sample data)

  • Insufficient funds / limit· Credit cards

    Best follow-up: 1–6 hours · recovered 43% of retries (n=82)

    medium confidence

  • Insufficient funds / limit· Debit cards

    Best follow-up: 1–3 days · recovered 91% of retries (n=36)

    medium confidence
Visa category 1 — issuer will never approve3 · $285.00

Next step: Never retry — ask for another payment method

Other networks

  • Other networks — retry later31 · $2,551.00

    Next step: Retry later, within limits

  • Other networks — do not retry4 · $374.00

    Next step: Never retry — ask for another payment method

Recovery funnel
Distinct failed payments reaching each stage.
  1. Failed91(100% of failed)
  2. Rescue shown55(60% of failed)
  3. Rescue accepted20(22% of failed)
  4. Recovered16(18% of failed)
Try another payment method
50%
Hard decline (do not retry)HARD_DECLINE8$772.00NoGeneric safe message0%
Authentication requiredAUTH_REQUIRED7$559.00YesVerify identity (3DS)25%
Blocked by your filterBLOCKED_BY_FILTER7$831.00YesVerify identity (3DS)75%
Temporary issueTEMPORARY_ISSUE7$593.00YesRetry once now100%
Card number invalidCARD_NUMBER_INVALID5$576.00YesRe-check card number0%
Security code mismatchCVC_MISMATCH3$190.00YesRe-enter security code0%
Billing ZIP mismatchPOSTAL_MISMATCH2$215.00YesRe-enter billing ZIP50%
Card expiredCARD_EXPIRED1$67.00YesUpdate expiry date—

  • Temporary issue· Credit cards

    Best follow-up: Within 1 hour · recovered 59% of retries (n=30)

    medium confidence

  • Hard decline (do not retry)· Debit cards

    Best follow-up: Within 1 hour · recovered 67% of retries (n=259)

    high confidence

  • Blocked by your filter· Credit cards

    Best follow-up: Within 1 hour · recovered 93% of retries (n=36)

    medium confidence

  • Security code mismatch· Credit cards

    Best follow-up: Within 1 hour · recovered 67% of retries (n=259)

    high confidence

  • Generic issuer decline· Credit cards

    Best follow-up: 1–6 hours · recovered 60% of retries (n=30)

    medium confidence

  • Security code mismatch· Debit cards

    Best follow-up: Within 1 hour · recovered 67% of retries (n=259)

    high confidence

  • Authentication required· Debit cards

    Best follow-up: Within 1 hour · recovered 67% of retries (n=259)

    high confidence

  • Generic issuer decline· Debit cards

    Best follow-up: 1–6 hours · recovered 60% of retries (n=30)

    medium confidence

  • Authentication required· Credit cards

    Best follow-up: Within 1 hour · recovered 67% of retries (n=259)

    high confidence

  • Blocked by your filter· Debit cards

    Best follow-up: Within 1 hour · recovered 86% of retries (n=20)

    medium confidence

  • Temporary issue· Debit cards

    Best follow-up: Within 1 hour · recovered 59% of retries (n=30)

    medium confidence

  • Card number invalid· Credit cards

    Best follow-up: Within 1 hour · recovered 67% of retries (n=259)

    high confidence

  • Hard decline (do not retry)· Credit cards

    Best follow-up: Within 1 hour · recovered 67% of retries (n=259)

    high confidence

  • Billing ZIP mismatch· Credit cards

    Best follow-up: Within 1 hour · recovered 67% of retries (n=259)

    high confidence

  • Card expired· Credit cards

    Best follow-up: Within 1 hour · recovered 67% of retries (n=259)

    high confidence